Privacy Policy

A&C Moving and Storage ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a quote or estimate
• Schedule moving or storage services
• Contact us via phone, email, or contact forms
• Subscribe to our newsletter or promotional materials
• Create an account on our website

This information may include:

• Name and contact information (address, email, phone number)
• Moving details (pickup/delivery addresses, dates, inventory)
• Payment information (processed securely through third-party providers)
• Communications between you and our company

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and location information
• Browser type and version
• Pages visited and time spent on our site
• Referring website information
• Device information and operating system

2. How We Use Your Information

We use the collected information for the following purposes:

Service Provision

• Provide moving and storage services
• Process quotes and service requests
• Schedule and coordinate moves
• Manage customer accounts and relationships
• Process payments and billing

Communication

• Respond to inquiries and customer service requests
• Send service updates and appointment reminders
• Provide promotional offers and company news (with consent)
• Conduct customer satisfaction surveys

Business Operations

• Improve our website and services
• Analyze usage patterns and customer preferences
• Comply with legal obligations
• Protect against fraud and security threats

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing
• Background checks for our staff
• Insurance and liability coverage
• Website hosting and maintenance
• Customer support services

Legal Requirements

We may disclose information when required by law or to:

• Comply with legal proceedings or government requests
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Enforce our terms of service

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against:

• Unauthorized access, alteration, disclosure, or destruction
• Data breaches and cyber attacks
• Loss or theft of information

Our security measures include:

• Secure data transmission (SSL encryption)
• Access controls and authentication
• Regular security assessments
• Employee training on data protection
• Secure storage and backup systems

Note: While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience:

Types of Cookies

• Essential Cookies: Required for website functionality
• Performance Cookies: Help us analyze website usage
• Functional Cookies: Remember your preferences
• Marketing Cookies: Used for targeted advertising (with consent)

Managing Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data
• Restriction: Request limitation of processing
• Objection: Object to certain types of processing
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us using the information provided below.

7. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Modified" date
• Sending email notifications for significant changes

Your continued use of our services after any changes constitutes acceptance of the updated policy.

9. Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: